FAQ

What does it cost?

A: $120. This is a non-rebatable service.

Why do I pay at time of booking?

A: Clear Ears ensures all transactions provide security and safety for both our patients and the Clear Ears team. The eWay secure online payment system ensures no credit card information is held by Clear Ears, and cash is not held or accepted at Clear Ears sites.

What if I need to reschedule or cancel my appointment?

A: Clear Ears understand that an appointment may need to be cancelled or rescheduled. Clear Ears simply ask that you provide us with 24 hours’ notice by emailing info@clearears.com.au or calling 1300 EAR WAX (1300 327 929) and a full refund will be made. In the event the notice is less than 24 hours, a 50% fee may be charged. If you do not attend and fail to give notice of cancellation, Clear Ears hold the right to charge you the full amount of the service booked.

How long does it take?

A: Dependant on the severity of wax impaction the procedure may take between 10-30 minutes.

Do I need my ears cleaned?

A: The ears are self-cleaning so most people do not need their ears cleaned regularly, however, some people do get a build up that does not self clean. It is very common and easily treatable.

What are the symptoms of wax build up?

A: You may experience some or all of the following symptoms:

  • Blocked ear sensation,
  • Tinnitus,
  • Itchy ears,
  • Ear ache or Ear pain,
  • Change in hearing.
How often should I have my ears cleaned?

A: Only as needed, when they become blocked or your hearing drops off. For most people who use our service an annual appointment is sufficient to maintain ear health.

Why do I need an ear clean?

A: Just as we visit a dentist once a year to prevent problems and maintain good gum health, visiting Clear Ears annually will ensure ear problems from wax build up don’t occur maintaining optimum ear health.

Does it hurt?

A: No, it is generally painless. However some people may experience some minor discomfort where there is severe wax impaction. If you have any concerns during the treatment, the procedure is stopped immediately. Most often micro-suction provides instant relief from any symptoms.

Is micro suction safe?

A: Yes, micro-suction is safe and effective for ear wax removal in people of all ages with:

  • Impacted wax
  • Perforated Ear Drum
  • Problems in the ear canal where syringing is unsuitable
  • Previous ear surgery
  • Narrow Ear Canals
  • Curvy Ear Canals
  • Hairy Ear Canals, and
  • Wearers of hearing aids and ear plugs.

In addition, Clear Ears sterilise all instruments in accordance with Sterilisation standard AS/NZS 4187:2014 Reprocessing of reusable medical devices in health service organisations,  through a Hospital CSSD, to prevent risks of cross infection.

Should I use ear drops before my appointment?

A: If you know you have a blocked ear caused by excessive wax it is a good idea to use ear drops to see if the wax will loosen and self clear.

We recommend olive oil, however, there are also many other commercially available products. If you have had previous ear surgery or perforated ear drum, you need to follow the advice of your ENT surgeon before putting any drops in your ear.

Is the procedure suitable for children?

A: Yes. However, your child must be able to keep still during the procedure. We are gentle and will stop and start the procedure as needed to minimise the time they must keep still.

Is the procedure suitable for babies and toddlers?

A: Yes, but only if recommended by your GP.

Do I get a lolly when I leave!

A: Yes!

Why do your Nurses wear funny glasses?

A : Clear Ears Nurses wear glasses with a converged binocular lens and light source so that they can see clearly into your ear canal and appropriately examine the health of your ear.  Converged binocular lenses give us 3D depth perception so we can see exactly where we are when we are examining your ear and how deep into your canal the wax may be impacted. It also allows us to safely place our instruments so that the procedure is safe and comfortable for you.

Do you offer training in wax management?

A: Yes, Clear Ears developed the first Australian Course in Aural Care to offer the micro-suction technique. The Course is available for Health Practitioners in Medicine, Nursing and Audiology to undertake. To find out more about the course visit our learning page or click here to view a demo or enrol.