FAQ

Do you offer training in wax management?

A: Yes, Clear Ears developed the first Australian Course in Aural Care to offer the micro-suction technique. The Course is available for Health Practitioners in Medicine, Nursing and Audiology to undertake. To find out more about the course visit our learning page or click here to view a demo or enrol.

What does it cost?

A: $125. This is a non-rebatable service.

Why do I pay at time of booking?

A: Clear Ears ensures all transactions provide security and safety for both our patients and the Clear Ears team. The eWay secure online payment system ensures no credit card information is held by Clear Ears, and cash is not held or accepted at Clear Ears sites.

What if I need to reschedule or cancel my appointment?

A: Clear Ears understand that an appointment may need to be cancelled or rescheduled. Clear Ears simply ask that you provide us with 24 hours’ notice by emailing info@clearears.com.au or calling 1300 EAR WAX (1300 327 929) and a full refund will be made. In the event the notice is less than 24 hours, a 50% fee may be charged. If you do not attend and fail to give notice of cancellation, Clear Ears hold the right to charge you the full amount of the service booked.

How long does it take?

A: Dependant on the severity of wax impaction the procedure may take between 10-30 minutes.

Do I need my ears cleaned?

A: The ears are self-cleaning so most people do not need their ears cleaned regularly, however, some people do get a build up that does not self clean. It is very common and easily treatable.

What are the symptoms of wax build up?

A: You may experience some or all of the following symptoms:

  • Blocked ear sensation,
  • Tinnitus,
  • Itchy ears,
  • Ear ache or Ear pain,
  • Change in hearing.
How often should I have my ears cleaned?

A: Only as needed, when they become blocked or your hearing drops off. For most people who use our service an annual appointment is sufficient to maintain ear health.

Why do I need an ear clean?

A: Just as we visit a dentist once a year to prevent problems and maintain good gum health, visiting Clear Ears annually will ensure ear problems from wax build up don’t occur maintaining optimum ear health.

Does it hurt?

A: No, it is generally painless. However some people may experience some minor discomfort where there is severe wax impaction. If you have any concerns during the treatment, the procedure is stopped immediately. Most often micro-suction provides instant relief from any symptoms.

Is micro suction safe?

A: Yes, micro-suction is safe and effective for ear wax removal in people of all ages with:

  • Impacted wax
  • Perforated Ear Drum
  • Problems in the ear canal where syringing is unsuitable
  • Previous ear surgery
  • Narrow Ear Canals
  • Curvy Ear Canals
  • Hairy Ear Canals, and
  • Wearers of hearing aids and ear plugs.

In addition, Clear Ears sterilise all instruments in accordance with Sterilisation standard AS/NZS 4187:2014 Reprocessing of reusable medical devices in health service organisations,  through a Hospital CSSD, to prevent risks of cross infection.

Should I use ear drops before my appointment?

A: If you know you have a blocked ear caused by excessive wax it is a good idea to use ear drops to see if the wax will loosen and self clear.

We recommend olive oil, however, there are also many other commercially available products. If you have had previous ear surgery or perforated ear drum, you need to follow the advice of your ENT surgeon before putting any drops in your ear.

Is the procedure suitable for children?

A: Yes. However, your child must be able to keep still during the procedure. We are gentle and will stop and start the procedure as needed to minimise the time they must keep still.

Is the procedure suitable for babies and toddlers?

A: Yes, but only if recommended by your GP.

Do I get a lolly when I leave!

A: Yes!

What precautions are in place to protect me from COVID-19?

A:  To ensure safety and to minimise the risk of transmission between our clients and staff we have implemented the following at the Clinics:

  • Anyone with COVID-19 symptoms will not be permitted in clinic (high temperature, sore throat, cough or shortness of breath). Clients with these symptoms will be asked to re-book when they are symptom free or have a recent letter including negative test results from their GP confirming they are non contagious.
  • If a client arrives at clinic showing symptoms (high temperature, sore throat, cough or shortness of breath) they will be given a mask and asked to leave clinic and to call to reschedule when they arrive home
  • If a client has been confirmed with, or been in contact with a confirmed case of COVID-19; inline with Australian Government guidelines, we request evidence of two negative test results taken 24 hours apart once recovered and  prior to attendance at clinic.
  • Clients are asked to attend on their own if possible, however, one support person may accompany if necessary.
  • Clients will be asked to perform hand hygiene on arrival to clinic
  • Clients will be asked to wear a mask during the procedure when physical distancing is impossible to maintain. If clients do not attend with a mask we will provide them one on arrival to the clinic
  • Clinic appointments have been lengthened to 30 minutes to limit numbers in the clinic, and to allow for extra cleaning between appointments
  • Clear Ears Nurses will be wearing PPE during the procedure including mask, gown and gloves as per current recommended guidelines.
  • Waiting room chairs will be set 1.5m apart to comply with distancing measures
  • Toys and magazines have been removed from the waiting room
  • In house sterilisation has commenced to prevent any potential exposure between hospital supply and our clinics.
Which clinics have treatment beds rather than chairs?

A: As we share rooms with ENT consultants, each clinic is set up a little differently.  At the Clayton, Richmond and South Yarra rooms we have treatment beds, at Brighton, Melbourne CBD, Moorabbin and West Melbourne rooms we have adjustable treatment chairs and at our Malvern rooms we have a treatment chair.  If you have any specific mobility needs please call or email to discuss prior to making your appointment.

Why do your Nurses wear funny glasses?

A : Clear Ears Nurses wear glasses with an O’Scope so that they can see clearly into your ear canal and appropriately examine the health of your ear.  The O’Scope or head worn Microscope give us 3D depth perception so we can see exactly where we are when we are examining your ear and how deep into your canal the wax may be impacted. It also allows us to safely place our instruments so that the procedure is safe and comfortable for you.