Terms and Conditions

Your Use of This Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Clear Ears website.

These Terms and Conditions May Change

Clear Ears reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Consent for Treatment

Oral consent is sufficient for removal of ear wax by Clear Ears nurses using micro suction and curette technology.

By attending consultation with our nurse, your consent for examination and treatment is implied. Consent for treatment of minors, the intellectually disabled or others not considered legally competent to make decisions on their own behalf, will be obtained from a parent, guardian or attorney (as appropriate) who must be in attendance at time of consultation or provide written consent if unable to attend.

Complications of ear wax removal with micro suction and curettage are uncommon. Possible complications, side-effects and material risks inherent in the procedure include:

Our Registered Nurses have completed the Course in Aural Care training for Ear Wax Removal using micro suction and curettage. The procedure is performed under direct visualisation using microscopic vision via specialised glasses called loupes.

To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our nurses. In addition, it is important that the patient remains relatively still during the procedure as sudden movement may significantly increase the risk of Ear Drum Perforation, Permanent Hearing Loss and/ or Bleeding.

Privacy Policy

Please see Clear Ears Condensed and Full Privacy Policies.

Payment Terms

Clear Ears uses eWay online payment systems. This is both to protect you as eWay are renowned for secure and easy online payment and for the security of our Nurses who will not hold cash at the clinic. Whilst we do require payment at time of booking, should you cancel your booking and not wish to rebook the appointment a reversal of your payment will be made within 5 working days. (See cancellation policy below)


All receipts or invoices from Clear Ears are electronic, and emailed to the email address you have supplied to us. If you would like to receive a hard copy of any receipt, this can be arranged on request and posted to your mailing address.

Cancellation Policy

We understand that sometimes you need to change your schedule and we ask that you:

Site Usage Policy

Clear Ears maintains this website for your information, education and communication. Clear Ears accepts no responsibility for violations of the intellectual property of others by any party using this website. Your access and use of this site is also subject to the Terms and Conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification the Terms and Conditions and acknowledge that any other agreement between you and Clear Ears with regard to the subject matter hereof are superseded and of no force or effect.

Site Usage Terms and Conditions

You should assume that everything you see or read on this site is copyrighted, unless otherwise noted and may not be used without the written permission of Clear Ears, (or other legal owners) except as provided in these Terms and Conditions or in the text on the site. Clear Ears neither warrants nor represents that your use of materials displayed on the site will not infringe rights of third parties not owned or affiliated with Clear Ears.

While Clear Ears uses reasonable efforts to include accurate and up to date information on the site, Clear Ears makes no warranties or representations as to its accuracy, timeliness or completeness. Clear Ears assumes no liability or responsibility for any errors or omissions in the content on the site.

Your use and browsing of the site is at your risk. Neither Clear Ears nor any party involved in creating, producing or delivering the site or any of the material or information contained in the site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, or use of the site. Without limiting the foregoing, everything on the site is provided to you “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non infringement.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Clear Ears also assumes no responsibility for and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video or audio from the site.

Images of people or places displayed on the site are either property of, or used with permission by Clear Ears, unless otherwise noted. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided on the site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

All trademarks, logos and service marks (collectively the “trademarks”) displayed in the site are registered and unregistered trademarks of Clear Ears (or others where indicated). Nothing contained on the site or in these Terms and Conditions should be construed as granting by implication, esstopel, or otherwise, any license or right to use any Trademark displayed on the site without written permission of Clear Ears or such party that may own the Trademarks displayed on the site. Your misuse of the Trademarks displayed on the site, or any other content on the site is strictly prohibited. You are also advised that Clear Ears will enforce its intellectual property rights to the fullest extent of the law.

Clear Ears has not reviewed all of the sites linked to the site and is not responsible for the content of any off site pages or any other sites linked to the site. Your following of any links to any other off site pages is at your own risk.

Although Clear Ears may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like of the site, Clear Ears is under no obligation to do so and assumes no responsibility or liability arising from any such locations or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy in any information contained within any such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Clear Ears will cooperate with any law enforcement authorities or court order requesting or directing Clear Ears to disclose the identity of anyone posting such information or materials.

Intellectual property and credits

Unless otherwise indicated all information on the Clear Ears website is the intellectual property of Clear Ears and is copyright © to Clear Ears. All rights reserved. All other trademarks, articles, publications, websites, product names, company names or logos cited herein are the legal and intellectual property of their respective owners. Note: Photos of individuals used throughout the site, are used with permission of the individuals and are not actual clients of Clear Ears.

Application of Terms and Conditions

These Terms and Conditions apply to the Clear Ears group of Companies. General use of the term “Clear Ears” in this policy applies to either one or all of the Clear Ears Group.

Clear Ears Holdings Pty Ltd ACN: 151 692 812

Clear Ears Pty Ltd ACN: 151 268 969