Booking Terms & Conditions

Clear Ears provides a Professional Earwax Removal service. When you book online, by email, by telephone or by any any modality you are agreeing to the booking terms and conditions as set out below.

Consent to Treatment

Oral consent is sufficient for removal of ear wax by Clear Ears nurses using micro suction and curette technology. By attending consultation with our nurse, your consent for examination and treatment is implied. Consent for treatment of minors, the intellectually disabled or others not considered legally competent to make decisions on their own behalf, will be obtained from a parent, guardian or attorney (as appropriate) who must be in attendance at time of consultation or provide written consent if unable to attend.

Complications of ear wax removal with micro suction and curettage are uncommon. Possible complications, side-effects and material risks inherent in the procedure include:

  • Incomplete removal of ear wax, requiring return visit (for severely impacted wax)

  • Trauma including canal trauma, perforation of the ear drum and minor bleeding

  • Discomfort

  • Increased tinnitus

  • Hearing Loss

  • Vertigo and Nausea

Our Registered Nurses have completed the Course in Aural Care training for Ear Wax Removal using micro suction and curettage. The procedure is performed under direct visualisation using microscopic vision via specialised glasses called loupes.

To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our nurses. In addition, it is important that the patient remains relatively still during the procedure as sudden movement may significantly increase the risk of Ear Drum Perforation, Permanent Hearing Loss and/ or Bleeding.

Payment Terms

Clear Ears uses Sqid Payment Systems. This is an Australian based PCS DSS payment system with highest level security.  This enables secure and easy online, over the phone and in person payments. Your credit card details are not stored. Our Nurses who will not hold cash at the clinic. Whilst we do require payment at time of booking, should you cancel your booking and not wish to rebook the appointment a reversal of your payment will be made within 5 working days subject to our cancellation policy. (See below)

All receipts or invoices from Clear Ears are electronic, and emailed to the email address you have supplied to us. If you would like to receive a hard copy of any receipt, this can be arranged on request and posted to your mailing address.

Refund Policy

Our Nurses spend time with you to educate about ear hygiene, assess and clean your ears. Assessment requires using gown, gloves and masks and cleaning of the examination room afterwards. For this reason Clear Ears does not provide any refunds. If you have no earwax or minimal earwax your will be provided with a fully transferable Voucher which entitles you, a friend or family member to one free service appointment, valid for 12 months from date of issue.

Cancellation Policy

We understand that sometimes you need to change your schedule and we ask that you:

  • Give us 24 hours notice so we can let someone else into your time slot

  • If less than 24 hours notice is given a 50% fee may be charged

  • If you do not attend or give notice of cancellation of your appointment we hold the right to charge you the full amount of the service booked

Privacy Policy

Clear Ears Australia Pty Ltd ATF Clean Ears Unit Trust (Clear Ears) is bound by the National Privacy Principles under the Privacy Act 1988 and other relevant laws about how private health service providers handle personal information. We are committed to complying with all applicable privacy laws which govern how Clear Ears collects, uses, discloses and stores your personal information.

This Condensed Privacy Statement sets out in brief how Clear Ears will handle your personal

information.

For a copy of our full Privacy Policy click here or telephone Clear Ears and ask to speak with our Privacy Officer. You can also write to our Privacy Officer to request more information.

Clear Ears will collect your personal information for the purpose of providing you with healthcare and for directly related purposes. For example, Clear Ears may collect, use or disclose

personal information:

  • To provide you with safe and effective service;

  • To manage our administrative functions;

  • To manage our clinics, including processes relating to risk management,

  • Quality assurance and accreditation activities;

  • For the education of staff;

  • To maintain medical records as required under our policies and by law; or

  • For other purposes required or permitted by law.

Personal information may be shared between Clear Ears facilities to coordinate your care. Clear Ears will usually collect your personal information directly from you, but sometimes may need to collect it from someone else (for example, a relative). We will only do this if you have consented.

We will not use or disclose your personal information to any other persons or organisations

for any other purpose unless:

  • You have consented;

  • The use or disclosure is for a purpose directly related to providing you with healthcare and you would expect us to use or disclose your personal information in this way;

  • We have told you that we will disclose your personal information to other organisations or persons; or

  • We are permitted or required to do so by law.

You have the right to access your personal information in your health record. You can also request

an amendment to your health record should you believe that it contains inaccurate information.

1300 327 929

©2020 by Clear Ears Australia Pty Ltd ATF Clean Ears Unit Trust